Last updated: 25 September 2026

What You Buy

In Astro Rules AI you buy coin plans in Indian Rupees through Razorpay. Coins are digital credits used to unlock answers inside the App. They are delivered to your account instantly, as soon as your payment is confirmed — nothing is shipped.

Completed Purchases

Because coins are delivered instantly, a purchase cannot be cancelled or refunded once the coins are credited, whether or not you have used them. Unused coins stay in your account and do not expire while your account is active.

When We Refund or Credit You

• Money deducted, coins not credited — sometimes your bank deducts the amount but the payment is never confirmed to us. Such payments are marked failed, and your bank or Razorpay usually returns the amount automatically within 5–7 working days. If the payment was confirmed but the coins did not reach your account, we will credit the coins or refund you in full.
• Duplicate payment — if you were charged more than once for the same purchase, we refund the extra payment.
• Wrong amount — if you were charged more than the price shown in the App, we refund the difference.
• Technical error — if coins were deducted but the answer did not unlock because of an error on our side, we credit the coins back to your account.

When Refunds Are Not Given

• Change of mind after the coins are credited
• Coins already spent to unlock answers
• Disagreement with, or dissatisfaction about, astrological content or predictions
• Accounts suspended or blocked for breach of our Terms & Conditions
• Requests made more than 7 days after the payment

How to Request a Refund

Email support@astrorulesai.com within 7 days of the payment, with:

1. Your registered mobile number
2. The date and amount of the payment
3. The Razorpay payment ID, or the UPI / bank transaction reference
4. A screenshot of the payment, if you have one

How Refunds Are Processed

We review each request and reply within 3 working days. Approved refunds are paid to your original payment method through Razorpay, usually within 5–7 working days; your bank may take a little longer to show the amount. Coin credits are added to your account directly.

Cancellation

You can cancel a purchase at any time before completing the payment. There are no subscriptions or automatic renewals — every coin plan is a one-time purchase.

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